In This Section
- Airfare Policy
- Car Rental Policy
- FAA Flight Delay Data
- Lodging Policy
- Other Expenses
- Private Aircraft
- Registration Fees
- Travel Policy for Remote Work
- Consolidator Tickets
- Currency Conversion
- Embassy Listings
- Export Control Rules Traveling Internationally
- Fly America Act
- Foreign Per Diem Rates by Location
- US Dept of State-Travel Info
- International Travel Policies
- International Travel Policies Students
- Study Abroad Student Policy
- Travel Regulations
- Car Rental
- Iowa City/Coralville Hotels
- Travel Agencies and Discount Airfare
- Travel Agencies
- Other Travel Services
- Travel Vendor Discounts
DU New Branding
Please be advised that our travel partner, Destinations Unlimited, inc. has added new branding for their business division to be known as DU Business Travel. This new name is simply a focus on aligning the existing business division of Destinations Unlimited to its own image, communication, and website. Over the coming weeks you will see the branding implemented from email signature lines, website, and itinerary logos. All contact information including emails and phone numbers will remain the same as they are today.
Need to Travel?
Travel Agency Services
The University of Iowa currently has preferred travel agencies to provide assistance in obtaining airline tickets, making hotel/motel reservations and securing car rentals. Departments can use Destinations Unlimited at any time. Travelers should know this service is an optional service and not required. Travelers are also reminded that all trip creation and travel reconciliation will continue in ProTrav.
Both suppliers issue electronic tickets (E-tickets) so that no ticket delivery is necessary. The required documentation will be sent or e-mailed to traveler's prior to departure. Please see contact information and methods of booking below.
Destinations Unlimited
The University of Iowa’s contract with Destinations Unlimited is active and ready to use for direct-agent reservations (phone or email) and booking through Concur. Concur is accessible at www.concursolutions.com. For more details and information you can visit https://www.duagency.com/uiowa-travel/.
Travelers who have already registered an account with Concur will be able to utilize their same login information, a new account will not need to be created. Ticketing fee is per ticket exchange $25, Booking Domestic $35, International $50.
- Holidays schedule for 2026:
- April 3 (Friday) – Good Friday = close at 3pm
- May 25 (Monday) – Memorial Day = closed
- July 3 (Friday) – Independence Day = closed
- September 7 (Monday) – Labor Day = closed
- November 26 (Thursday) – Thanksgiving = closed
- November 27 (Friday) – Day After Thanksgiving = closed
- December 24 (Thursday) – Christmas Eve = closed
- December 25 (Friday) – Christmas Day = closed
- December 31 (Thursday) – New Year’s Eve = closed
- January 1 (Friday) – New Year’s Day = closed
- Contact Information
- Phone (non-emergency): 319-366-8904
- Phone (emergency after hours): 844-886-8808
- Email:
- Concur Questions (email for Concur issues/concerns): online@duagency.com
- Travel Requests: university@duagency.com
- Receipt Requests (airline and service fees booked by TLDU): university@duagency.com
- Upcoming trainings for Concur: please reach out to Bonnie Thornton to be added to these online training events.
- Additional information and trainings can be found at https://www.duagency.com/uiowa-travel/.
American Airlines Unused Tickets
Unused tickets will need to be utilized by the traveler listed on the original unused ticket. In the event anything changes, we’ll be sure to inform you.
| Vendor # | 0000803446 | |
| Reservations | Users may make reservations through the local agent or the online portal Concur, accessible at https://www.duagency.com/uiowa-travel/. | |
| Locations | Agent 419 First St. SE Cedar Rapids, IA 52401 | |
| Hours of Operation | M–F 8:00 a.m.–5:00 p.m. CST | |
| Phone | (319) 393-1359 | 319-366-8904 |
| After-Hours Emergency Center | 844-866-8808 Fee $20 per call. | |
| Main Agent Email | Concur Questions (email for Concur issues/concerns): online@duagency.com Travel Requests: university@duagency.com Receipt Requests (airline and service fees booked by TLDU): university@duagency.com | |
| Contract / Bid # | 16934 / RFP 15587 | |
| Term of Contract | Through 7/31/2027 | |
| Concur | www.concursolutions.com | (if you have not created a registration you will need to do so at registration prior to sign in). For more details and information or training guides you can visit https://www.duagency.com/uiowa-travel/. |
Preferred Airlines
These discounts may be applied to tickets for Official University of Iowa business travel only and must be ticketed through our UI Preferred Travel Agencies. This includes guests coming to the University of Iowa as well as UI students/faculty/staff traveling on University business. Restrictions apply; agencies will verify discounts.
On May 7, 2025, US travelers must be REAL ID compliant to board domestic flights and access certain federal facilities. Aged 18 and older need a REAL ID-compliant driver's license or another acceptable form of identification, such as a valid U.S. passport. https://www.dhs.gov/real-id
Questions?
Contact Purchasing:
- Bonnie Thornton:
- Phone: 319-335-2209
- Email: Bonnie Thornton
- Tammy Paulus
- Phone: (319) 467-0359
- Email: tamara-paulus@uiowa.edu