Holiday Hours for Destinations Unlimited

Our agency will be closed the following holiday dates/times.  Should travelers need assistance before our office is open again, they can contact the tier 2 after-hours emergency service center 844-886-8808.  The number is provided at the bottom of every itinerary we distribute.

• May 26 (Monday) – Memorial Day = closed
• July 4 (Friday) – Independence Day = closed
• September 1 (Monday) – Labor Day = closed
• November 27 (Thursday) – Thanksgiving = closed
• November 28 (Friday) – Day After Thanksgiving = closed
• December 24 (Wednesday) – Christmas Eve = closed
• December 25 (Thursday) – Christmas Day = closed
• December 31 (Wednesday) – New Year’s Eve = closed
• January 1, 2026 (Thursday) – New Year’s Day = closed

Need to Travel?

Travel Agency Services

The University of Iowa currently has preferred travel agencies to provide assistance in obtaining airline tickets, making hotel/motel reservations and securing car rentals. Departments can use Destinations Unlimited at any time. Travelers should know this service is an optional service and not required. Travelers are also reminded that all trip creation and travel reconciliation will continue in ProTrav.

Both suppliers issue electronic tickets (E-tickets) so that no ticket delivery is necessary.  The required documentation will be sent or e-mailed to traveler's prior to departure. Please see contact information and methods of booking below. 

Destinations Unlimited

• The University of Iowa’s contract with Destinations Unlimited is active and ready to use for direct-agent reservations (phone or email) and booking through Concur. Concur is accessible at www.concursolutions.com. For more details and information you can visit https://www.duagency.com/uiowa-travel/.

  Travelers who have already registered an account with Concur will be able to utilize their same login information, a new account will not need to be created. Ticketing fee is per ticket exchage $25, Booking Domestic $35, International $50.

• Contact Information
  • Phone (non-emergency): 319-366-8904 
  • Phone (emergency after hours): 844-886-8808
  • Email: 
    • Concur Questions (email for Concur issues/concerns): online@duagency.com
    • Travel Requests: university@duagency.com
    • Receipt Requests (airline and service fees booked by TLDU): university@duagency.com
• Upcoming trainings for Concur: please reach out to Tammy Paulus to be added to these online training events. 
  • Additional information and trainings can be found at https://www.duagency.com/uiowa-travel/.

American Airlines Unused Tickets

Unused tickets will need to be utilized by the traveler listed on the original unused ticket.  In the event anything changes, we’ll be sure to inform you.

After-hours Call Costs

Our tier 2 after-hours emergency center has advised that beginning January 2025, raising after-hours call fee by $2 per call.  We wanted to advise you that at that time, any call made by travelers to that service will incur a fee that is $2 over what you are paying today.

Preferred Airlines

These discounts may be applied to tickets for Official University of Iowa business travel only and must be ticketed through our UI Preferred Travel Agencies.  This includes guests coming to the University of Iowa as well as UI students/faculty/staff traveling on University business.  Restrictions apply; agencies will verify discounts.

On May 7, 2025, US travelers must be REAL ID compliant to board domestic flights and access certain federal facilities. Aged 18 and older need a REAL ID-compliant driver's license or another acceptable form of identification, such as a valid U.S. passport. https://www.dhs.gov/real-id Airline updates

Questions? 

Contact Purchasing:

• Tammy Paulus
  • Phone: 467-3059
  • Email: tamara-paulus@uiowa.edu
  • Aaron Proctor
    • Phone: 335-2672
    • Email: aaron-proctor@uiowa.edu
  • Renee Funk
    • Phone: 335-0382
    • Email: renee-funk@uiowa.edu