van.schaeffer@thermofisher.com

megan.ostrom@thermofisher.com

Additional Details for Fisherbrand Guarantee

• Customers may return any Fisherbrand product within 30 days of purchase under $1,000 (list price) for full refund ** Some exclusion will apply and they can be found at the following site www.fishersci.com\fisherbrandguarantee
• How the process works: Once the customer tries the product and if they decide it needs to be returned they MUST complete the redemption form.  - This form can be found at www.fishersci.com\fisherbrandguarantee , or by calling customer service and referencing they would like to take advantage of the Fisherbrand guarantee.
• Once the form is submitted it will be electronically sent to CCG.Fisherbrandguarantee@thermofisher.com for validation and processing. This step is done because we must review the form and validate that the customer is not a Health Care Provider.
• After completing the validation the reviewer will either inform the customer that they not eligible to participate in the program because of their HCP status or will forward the request for credit to customer service to process.
• Customer service will process the credit and send a return email when the credit is complete.