Once service is needed, here are the list of standard questions that are asked on disaster calls:

• Customer name
• Building name
• The full address
• The source of the loss
• The date of the loss
• The number of rooms affected
• The type of flooring affected
• Name of the contact person
• Phone number

Initial service requests to be initiated by calling SERVPRO primary office number:  319-338-8550 office or Michele Presley at 319-521-7302

Knowing key information before you call, will assist SERVPRO team when responding to the situation. Remember, you are the first set of eyes on the situation. Below are questions that may be asked when requesting service of the SERVPRO team. Knowing all this information is not required, but very helpful.

• Building name affected (not just building abbreviation code letters)
• Building address
• Where can service vehicles pull up to the building to unload equipment for initial service?
• What type of loss is this: water, fire, biohazard, mold, etc.?
• What is the source of the loss?
• Has the source been repaired?
• Is there standing water and what is the approximate depth of that standing water?
• What rooms are affected/how many sq feet is affected/how many floors are affected?
• What type of flooring is within these areas and if there is carpet, is there pad under the carpet or glued down?
• Are any contents affected?
• Are there contents within this area that would need to be moved to provide service?
• What type of ceiling material is in the affected area and is it affected as well?
• For fire or biohazard jobs, has the scene been released?