Once service is needed, here are the list of standard questions that are asked on disaster calls:

• Customer name
• Building name
• The full address
• The source of the loss
• The date of the loss
• The number of rooms affected
• The type of flooring affected
• Name of the contact person
• Phone number

Ames/Des Moines: 515-274-9109

• Devin Lickteig: (712) 249-9519 

• Trey Rice: 515-313-7373

• Kyle Dumermuth: 515-344-9831

• Austin Rice: 515-669-5900        
   

Cedar Rapids/Iowa City: 319-365-9265

• Chris Johnson: 319-531-4673
• Matt Moeller: 319-640-8111
• Devin Lickteig: (712) 249-9519 
• Trey Rice: 515-313-7373 

Cedar Falls/Waterloo: 319-433-1110

• Chad Riechert: 319-243-5169
• Devin Lickteig: (712) 249-9519 
• Chris Johnson: 319-531-4673
• Trey Rice: 515-313-7373 

Mobilization

• Catastrophe and Mini CAT Management
• Contingency Plan Implementation
• Mobile Command Centers
• Storm Tracking and Resource Allocation
• Immediate Site Inspections and Estimates
• Advanced Equipment and Resources Staging
• Temporary Building
• CAT-Tent Community

Environmental Services

• Engineering Controls/Consulting
• Professional, Licensed Testing
• Mold Remediation
• Bacteria and Virus Remediation
• Asbestos and Lead-Based Paint
• Abatement

Building & Site Stabilization 

• Water Mitigation
• Board-up
• Temporary Roofing
• Thermal Imaging and moisture mapping
• Dehumidification and moisture control
• Fire, smoke and water damage restoration
• Order control
• Emergency power/lighting
• Temporary air conditional and colling towers
• Security fencing and armed guards
• Portable Toilets, Showers, Hand-Washing stations and Laundry Facilities
• Fuel tankers
• Soda blasting, dry ice blasting and pressure washing

Initial service requests to be initiated by calling SERVPRO primary office number:  319-338-8550 office or Michele Presley at 319-521-7302

Knowing key information before you call, will assist SERVPRO team when responding to the situation. Remember, you are the first set of eyes on the situation. Below are questions that may be asked when requesting service of the SERVPRO team. Knowing all this information is not required, but very helpful.

• Building name affected (not just building abbreviation code letters)
• Building address
• Where can service vehicles pull up to the building to unload equipment for initial service?
• What type of loss is this: water, fire, biohazard, mold, etc.?
• What is the source of the loss?
• Has the source been repaired?
• Is there standing water and what is the approximate depth of that standing water?
• What rooms are affected/how many sq feet is affected/how many floors are affected?
• What type of flooring is within these areas and if there is carpet, is there pad under the carpet or glued down?
• Are any contents affected?
• Are there contents within this area that would need to be moved to provide service?
• What type of ceiling material is in the affected area and is it affected as well?
• For fire or biohazard jobs, has the scene been released?

We are a full-service restoration company with four staffed locations strategically located in the state of Iowa providing 24-hour, on-call emergency service to begin mitigation quickly. We are honored to have the opportunity to continue to provide services for your facilities.
 

We encourage initial service requests to be initiated by calling our office number: 319-338-8550

Staff Contact Information
Office – Calls answered by our direct team 24/7 319-338-8550 office@servpro.me 
Brian Meyer, Owner 319-930-8181 bmeyer@servpro.me 
Michele Presley, Business Development Manager 319-521-7302 mpresley@servpro.me 
Accounting, Invoice Questions 319-338-8550

We have a staff of rotating on call project managers and technicians 24 hours a day, 7 days a week. The numbers above are management level staff cell numbers that are always available to help 24 hours a day.
 

SERVICES
◼ Water Damage Mitigation – Our franchise professionals identify the source and type of water, which determines the proper course of action. Drying equipment controls temperature and humidity, minimizing secondary damage.
◼ Fire & Smoke Damage Cleaning – Our staff will pretest determining what type of fire has taken place. Knowing the type of smoke and soot is vital to proper restoration.
◼ Mold Testing & Remediation – Our trained staff are able to submit test samples and determine the proper course of action to control and remediate mold contaminants while protecting the health and safety of the rest of the facility.
◼ Biohazard Cleanup – Our staff are trained by RSA to safely and effectively clean biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, state, and local health regulations.
◼ Post Construction Cleaning – After building construction services occur, our staff will do a thorough deep cleaning of the structure to removal any construction debris or dust that may remain to prepare the facility for move in.
◼ Odor Removal – Franchise professionals will find the source of the odor and determine the best methods to neutralize and eliminate it.
◼ Pack-Out/Content Cleaning – Our staff provide accurate inventory of contents, providing cleaning and storage of those items when needed.
◼ Document Drying & Restoration – We offer freeze drying dehumidification services that can be brought to a location, or for larger amounts of drying capacity, items are shipped to an offsite location for freeze drying services.
◼ Carpet, Tile, Grout Cleaning & Furniture Cleaning – Our IICRC trained staff use state of the art equipment to remove entrapped soils from deep within carpet’s pile, backings and clean surfaces using the right technology for the right surface.
◼ Duct Cleaning – Our staff will inspect the HVAC system and duct work. Cleaning services can be provided to help restore peak energy efficiency, eliminate offensive odors, and improve indoor air quality.