If you're involved in an accident, please follow these steps:

• Ensure Safety: Check that everyone involved is okay. If you or anyone else is injured or in danger, call emergency services (911) immediately.
• Contact the Police: Even if there are no injuries, Hertz requests that you report the accident to the police. You'll need to gather the following information:
  • Name of the police officer
  • Investigating department (city, county, or state police)
  • Phone number of the police department
  • Police report number
• Contact Hertz: Once you’re safe and have contacted the police, call Hertz's 24-Hour Emergency Roadside Assistance at 1-800-654-5060. They'll help you create a preliminary accident report and guide you on options for an exchange vehicle if needed.
• Towing Instructions: If the vehicle is being towed, inform the tow truck driver and the police officer that the vehicle belongs to Hertz. You must collect the name and phone number of the tow service that is towing the vehicle and provide that to Hertz.
• Repairs: Do not give consent for any repairs on the Hertz vehicle.

This is the link to the info above

https://www.hertz.com/supporthub/article/what-do-I-do-if-I-was-involved-in-an-accident

This is link to complete an online Hertz incident report - 

https://dvir.hertz.com/damage-selfservice/customerLogin

Once this is done, Hertz claims team handles everything from there since coverages are included. There shouldn’t be anything further needed from renter.

No rates will not increase. The university was needing to significantly raise rates to cover costs of providing service, with Hertz the university will see a cost reduction instead.

Insurance, unlimited mileage, under 25 driver fees, roadside assistance, pickup and drop off of driver to and from the local Hertz branch.

Yes, if they are renting on behalf of the University of Iowa and they are at least 18 years old.

Based on our contract with Hertz, only these vehicles are approved, any other vehicles are not allowed and will incur a higher out of contract rate:

• Mid-sized sedan,
• Minivan,
• Large SUV,
• Cargo Van,
• Pickup 3/4T,
• Truck 1.

No.

Utilize the Enterprise contract, this is the only time you can use Enterprise locally.

Please contact the local rental branch so they can arrange for the vehicle to be relocated to the Iowa City branch for you.

Book your rental at least the day beforehand. Call the local Hertz branch and inform them you work for the University and need to be picked up. Arrange a time and location (on or off campus but within 10 miles of the Hertz branch). This is a free service.

At this time, no. 

• Hertz offers a free driver pick up and drop off service.

Yes, with Hertz anyone driving on behalf of the University business are considered authorized operators, which includes employees, departmental student drivers, student government and student organization drivers, volunteers, and business associates driving on behalf of university business. No need to preregister them with Hertz.

Yes, another associate can book the rental for you. Note that the name on the credit card must match the name on the rental.

No. This is no longer required when renting with Hertz and using their insurance.

If the renter has a University Procurement Card this should be brought with to the Hertz location.  Please note the name on the card must match the travelers name. 

If the renter does not have a Procurement Card, they should use their personal credit card and be reimbursed. Name on the card must still match the name on the reservation. 

Yes. In the event renters do not have a University Procurement Card or a personal credit card, the department can apply for Direct Billing from Hertz.

Central Bill ( HCC application):

This option would be for a department who wants rentals billed on a monthly basis. This option would provide a monthly statement, and the department would pay Hertz by check, EFT, or online form. Please allow up to 5 business days for Hertz to complete the setup.

Process:

Please contact your local University Shared Service (USS) support staff or Accounts Payable to begin the setup process. The UI USS/AP team will get the initial payment document setup and then the Hertz team will then work on getting the billing setup, and work directly with department on setup, how to book, etc… These processes will require a separate code and booking information specific to the department.

Yes.

Yes. For Mexico trips please discuss with Hertz beforehand to fill out additional paperwork.

No.

No, the daily rate does not include fuel. Rentals include unlimited mileage in the daily rates with Hertz.

Medical samples, research samples, etc. will not be a violation of the cargo restriction if it is transported in the proper containers.

Employees will now be able to be reimbursed at the higher mileage rate if they choose to drive their own vehicle. The Board of Regent’s travel mileage policy will not be modified since it applies to other regent institutions. Since the university will no longer have a rental fleet, the 50% reimbursement rate will no longer apply to university employees.

Fleet Services will cancel your reservation with their department. You will need to book a new reservation with Hertz for your upcoming trip. You will receive emails that will confirm the cancellations and provide details on how to make your new reservation(s) with Hertz. 

UI Fleet rentals were state vehicles and therefore, could park in university lots and be recognized as an allowable vehicle. Hertz vehicles do not have the same distinction. You can park the vehicle only if you have a university permit, but you will need to add the plate to your parking portal. You cannot park both your personal vehicle and the rental vehicle at the same time, or you will be issued a violation. 

Delivery of vehicles is not part of this contract. However, if you arrange in advance, Hertz is able to pick you up and bring you to their storefront to pick up the vehicle. They will also give you a ride back to your home when you return your vehicle. Again, you cannot have both your personal vehicle and the rental vehicle parked on campus at the same time.   

Yes you can park using public parking spaces, but the cost of parking is not an allowable reimbursable expense.

Yes, you can make multiple reservations under one name. However, please email the reservation numbers to Nadika Perera (nadika.perera@hertz.com) to note in Hertz system that they are not duplicates. If the reservations are not noted, they might be cancelled by the Hertz system. 

Tollway payments are part of the contract and are automatically applied at time of usage. No need to select the tollway option at rental reservation time.