- How do I set up a new freight account?
- What if my PCard gets canceled?
- What if I am leaving the department or we want to change whose PCard is getting charged for freight?
- Do I need documentation to reconcile my PCard?
- What if I do not have any Transaction Detail for my FedEx or UPS charges on my PCard?
- What are weekly ground pick up fees?
- How do I reconcile freight credits on my PCard?
- What if I have a shipment that post to my credit card that I do not believe belongs to me?
- Does the University have preferred carriers that we should be using?
You can request for a new Ground/Express account for FedEx and UPS by completing the New Account Form.
Notify Eric Hoadley 319-335-0407 as soon as possible so that we can update your freight accounts. Depending on how long it will take to receive a new PCard and/or how many shipments you produce, you may need to transition your freight account to another person's PCard in your department.
- What if I am leaving the department or we want to change whose PCard is getting charged for freight?
Notify Eric Hoadley 319-335-0407 as soon as possible so that we can update your freight accounts to another person’s PCard in the department.
No, you do not need any additional documentation to reconcile your PCard, as long as all of the Transaction Detail is being provided.
We must receive files directly from the carriers to upload into ProTrav, so at times it may take up to 5-7 business days from the post date for the transaction detail to populate. If after that time you still do not have the transaction detail please contact Eric Hoadley 319-335-0407.
These are fees applied by the carrier for scheduled pickups on ground shipments. These charges will either be $8.00 or $12.00 depending on the quantity of shipping that your department does. If you feel that you have received this charge in error, you can contact the billing department of the carrier (FedEx 1.800.622.1147 or UPS 1.800.811.1648) and request a refund or contact Eric Hoadley 319-335-0407.
Credits are applied by the carrier in which we do not receive the level three detail for those transactions. You do not however need documentation to reconcile these credits. The line description will provide the tracking number that the credit is referencing.
Contact Eric Hoadley 319-335-0407 to assist in researching who the charges should be applied to.
Currently we have negotiated the best rates with UPS and FedEx for ground and express freight.